This Privacy Policy explains what information PeakFix Roofing may collect through the website, membership desk, and contact forms, and how that information supports repair recommendations, care plan access, and service improvement. By using the site you accept the practices below. Demo contact forms validate messages only in your browser and do not transmit personal data to a live server. PeakFix Roofing is a professional roofing business at 30 Chapel St, Manchester, Salford M3 7NH, United Kingdom. We do not sell personal information to unrelated marketers. If any statement conflicts with a mandatory right under UK GDPR and the Data Protection Act 2018, the legal right prevails.
1. Data we collect
Contact forms may include name, email, subject, and message. Membership accounts may include phone number, preferred roofing services, community handle, and care plan layer such as Inspect, Repair, or Restore. Technical data may include IP address, browser type, and pages viewed for security and stability. Property details you share for surveys may be stored, including address notes, roof type, and access instructions. Paid layers may retain payment references such as last card digits or a processor transaction ID, not full card numbers. Correspondence history may be kept so advisers can continue without repeating context. Aggregate repair statistics that cannot reasonably identify you may be stored separately. Site addresses are used only to schedule and complete roofing work you request. CCTV may operate at our Manchester premises for safety under posted notices. Survey responses are voluntary. Photos of roofs that you voluntarily send for quotation may be stored with your enquiry until the job is closed or you ask for deletion.
2. How we use data
We recommend roofing services, send membership reminders, answer questions, improve desk flow, and prevent fraud. Roof notes help advisers choose suitable materials and methods. Aggregate statistics may guide staffing during storm seasons. Email may confirm layer changes, pauses, or policy updates. Marketing, if any, is limited to community news you can opt out of by writing the desk. Where we rely on consent, you may withdraw it without affecting prior lawful processing. Legal bases may include contract, legitimate interests, legal obligation, and consent under UK data protection law. Security logs support attack detection. We do not make automated credit or insurance decisions. Orders are fulfilled, refunds processed, and warranty notices communicated when required. Payment processors receive only what is needed to charge your selected plan or invoice. We share information with scaffold or waste partners solely to deliver works you approved. You may ask us to suppress marketing while still receiving transactional messages about active jobs. Emergency callouts may require rapid sharing of phone and access details with the attending crew only for that visit.
3. Retention and security
Access is limited to staff who need data for service or accounting. Membership records stay active while needed and afterward for a reasonable legal or tax period, often up to six years for financial records when required in the United Kingdom. Demo form data that never leaves your browser is not stored by us. Measures include restricted desk access and careful devices. No method is perfectly secure; do not send passwords or full payment numbers in ordinary messages. High-risk breaches trigger legal notification duties under UK law where applicable. Backups are encrypted where practical. Departing staff lose access. Full card data is not stored on office servers. Deletion requests are processed in a reasonable time, though backup purge may lag. Report security issues to [email protected]. Physical files at the Manchester address are kept in locked cabinets after hours. Job photos are stored with controlled folder access and are not used for marketing without your permission.
4. Your rights
Subject to legal exceptions, you may request access, correction, or deletion of personal data we hold. Write [email protected]; we generally respond within a reasonable period for simple requests under UK GDPR expectations. Cancel membership at the desk or by the same email. You may also request restriction, object to certain legitimate-interest uses, or ask for a portable copy when feasible. If mishandled, you may contact the Information Commissioner’s Office or your consumer protection agency. Include enough detail to verify identity. Deletion may be refused when legal retention applies, with written reasons. Authority proof may be needed when acting for another adult. Exercising rights does not reduce service quality as retaliation. We do not sell personal information in the ordinary commercial sense. Marketing opt-outs are honoured promptly for future campaigns. Transactional emails about current jobs may continue. Complaints about our privacy handling can be escalated internally before external regulators. You may ask which categories of data we hold about a specific property job and request clarification of how long photos will be kept after completion.
5. Third-party services
Font providers may set cookies or collect technical data. Payment processors receive billing details needed to complete transactions under their own notices. Hosting, email, and analytics may process limited technical data as processors on our instructions. We do not authorize sale of membership lists. Transfers outside the United Kingdom use recognized mechanisms when required. Social buttons lead to other platforms with their own rules after you leave. Analytics use de-identification where available. Lawful authority disclosure may occur. Scaffold and waste partners receive name, address, and phone for delivery only. Repair note text you provide may be printed for the attending crew. We vet new vendors before connecting customer data. Contractors sign confidentiality undertakings. If ownership of PeakFix Roofing changes, data may transfer to the successor under continued privacy commitments with notice where required. Blocking trackers may reduce some optional features but not core reading of service pages. Insurance partners, if involved in a claim you ask us to support, receive only the documents you authorise for that claim.
6. Updates and contact
Services are aimed at adults arranging roofing work for residential or commercial properties. We do not knowingly collect personal information from children under fourteen. If a guardian believes a child submitted data improperly, write us and we delete identifiable records promptly. We may update this Privacy Policy when tools, laws, or practices change. The Last Updated date reflects the current version. Contact: [email protected], +441617772450, or 30 Chapel St, Manchester, Salford M3 7NH, United Kingdom. Roofing recommendations never replace structural engineering advice where such advice is required. Material changes will be reflected on this page. Printed copies may be requested at the Manchester desk. Thank you for reading how PeakFix Roofing protects client information while helping keep roofs strong, secure, and weather-resistant.
Have a privacy question?
Write [email protected] or call +441617772450 during business hours.